salon hair washing stationIndependent Artist Policy

All service pricing and cancelation policies are individual to each independent artist.

Please refer to the individual for more detailed information.


Cancellation Policy

To our guests, future and present – your time at our salon is precious to us as a business and individuals as stylists. The time allocated for your appointment is reserved especially for YOU! We do understand that sometimes schedule adjustments are necessary. We respectfully request a minimum of 24-hour notice to reschedule and cancel any general salon services. We’ve thoughtfully structured our cancellation policy around mutual respect for your time and ours.

     – Cancellation after the 24-hour cancellation period: $50 rebooking fee

     – Cancellation or no-show on the same day of the scheduled appointment: 50% of the total cost of the original services scheduled fee

* Please note, that the fees mentioned in this policy are an additional charge and not to be applied to the balance owed for future appointment(s). Due to the flow of appointments and the Identity team attempting to ensure every guest’s satisfaction, we are hopeful you can appreciate that cancellations and missed appointments leave gaps in the stylist’s schedules that cannot be filled without timely notice. We strive to ensure the utmost positive and enjoyable experience for our guests and team members, and as we grow – this policy has been put in place to allow our guests to seamlessly grow with us! Text and email reminders for scheduled appointments are offered as part of our customer experience. Please don’t hesitate to let us know if you are not receiving your text/email reminders. Thank you for your continued support. *

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Refund Policy

At Identity, we pride ourselves on providing our guests with exceptional service and customer care.
We do not issue refunds on Salon services. Should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service.

If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service. Adjustments are made available to you at no cost- as long as the corrective appointment is done within the first four weeks of the initial appointment.